Where Did You Place Your Order?
Need help? Send us a message via Amazon’s Buyer-Seller Messaging from your order page—we’ll take it from there.
Real support, right at your fingertips. Send us a message through TikTok’s in-app “Contact Seller” option.
Thank you for choosing PrimeMD.
Our team is here to support you every step of the way. If you're not fully satisfied,
let us make it right with our 90-day hassle-free guarantee.
Here's how it works:
What’s Covered?
Valid for purchases made directly through:
Amazon • TikTok Shop • getprimemd.com
All PrimeMD customers are eligible for one refund per product type.
You don’t need to return the item. Your word is enough, and we’ll take it from there.
How to Request a Refund?
Please contact us through the same platform where you purchased.
We’ll verify your order and process your refund accordingly.
What’s NOT Covered?
Fair Use Policy
PrimeMD reserves the right to decline refunds if we detect fraudulent activity, bulk abuse, or return manipulation.
Attempts to receive multiple refunds for the same product without proof of issue may be flagged.
Refund Timing
Refunds are processed through the same platform where you placed your order.
Timing can vary by platform, but most refunds are completed within 3 to 10 business days.
Frequently Asked Questions
How long does it take to hear back from the PrimeMD team?
We typically respond within 24-48 business hours. If you’ve reached out via Amazon or TikTok, we’ll help you at the designated platform where you made your purchase.
Do I need to return the product to get a refund?
In most cases, returning the product is not necessary. Our 90-day hassle-free guarantee is built on trust. However, we may ask a few questions or request additional details so we can assist you properly.
How do I request your assistance if I bought from Amazon?
Go to your Amazon Orders find the item you’ve purchased and click “Problem with Order” and select “Contact Seller.” This ensures your request is handled through Amazon’s secure system.
How do I request your assistance if I bought from TikTok Shop?
Open the TikTok app → Tap “Profile” → “≡” Menu → “Orders” → Tap your order → Tap “Contact Seller.” This connects you directly to us in TikTok’s system.
What if I purchased from getprimemd.com?
You can use our Contact Form to get help with anything related to your order, returns, or product experience.
What is included in your 90-day guarantee?
If you are unhappy with your purchase within 90 days of receiving the product, we’ll make it right–no return required. Each customer is eligible for one refund per product.
Can I request a replacement instead of a refund?
Yes! Availability depends on the issue and the platform’s policy. Message us through the same platform you ordered on, and we’ll confirm your options and the next steps.
