✨ Amazon Orders
Returns & Refunds Made Easy
If our products don't fully meet your expectations, we invite you to make the most of our hassle-free returns and refunds.
How to Request a Return or Refund
Go to Returns & Orders
Click Returns & Orders in the top-right corner of the page.
Find Your PrimeMD Order
Locate your PrimeMD order in the list of recent purchases.
Report a Problem
Click Problem with order or open the order details and select the seller/store name.
Ask a Question
Choose Ask a question to open Amazon's Seller Messaging Assistant.
Send Your Request
Send a message explaining that you would like to request a refund or return for your order.
Include These Helpful Details
To help us process your request quickly, please include:
- Your order number
- The product name
- The reason for the request
- Any issue with the item
We Stand Behind Every Product
Platform-Processed
Refunds are processed through the platform you purchased from — safe, familiar, and transparent.
90-Day Window
Requests must be within 90 days of delivery. That's 3 full months to decide — no rush.
Fair for Everyone
To keep things fair, we reserve the right to deny refunds if patterns of abuse are detected.
