FAQs
Welcome to our FAQs page! Here, you'll find answers to the most common questions about our products, orders, shipping, returns, and more. Whether you need help with placing an order, tracking your shipment, or understanding product details, we've got you covered.
If you don’t see your question here, feel free to contact our customer support team for further assistance. We're always happy to help!
Explore the FAQs below and get the information you need quickly and easily
How do I contact PrimeMD?
📧 Email us at hi@getprimemd.com
📞📱 Call/Text us at +1 424 256 1649
Don't hesitate to reach out; we're just a message or call away. Your well-being is our priority.
What other supplements does PrimeMD offer?
To check our other products, visit our official Amazon store through this link.
Are there any side effects?
PrimeMD Supplements are designed to be safe and effective for the majority of our customers.
However, we acknowledge the diversity of individual health profiles and the potential for unique responses to supplements. We encourage you to prioritize your health and well-being by consulting with a qualified medical practitioner to ensure that any dietary supplement is the right choice for your specific needs and circumstances.
Is there a way to get a discount?
There are two ways for you to enjoy savings on your favorite products.
"Subscribe & Save" is a convenient way to ensure a regular supply of everyday products without the hassle of reordering. It also provides a cost-effective solution by offering discounts on subscription items.
Amazon also offers promotional discounts from time to time to help you make the most of your shopping experience.
How long will it take for my order to arrive?
The delivery time for an Amazon order can vary widely depending on several factors, including the shipping method selected, the location of the seller or Amazon warehouse, and your shipping address. Here are some general guidelines:
Amazon Prime: If you're an Amazon Prime member and the product is eligible for Prime shipping, you can often expect delivery within 1-2 days, though sometimes it may take up to 3-5 days, especially in more remote areas.
Standard Shipping: For non-Prime members and products not eligible for Prime shipping, standard shipping can take anywhere from 3 to 7 business days.
International Orders: If you're ordering from outside the seller's or Amazon's country, delivery times can vary greatly and may take several weeks, depending on customs and shipping methods.
Holidays and Peak Times: During holidays or peak shopping seasons (like Black Friday and Christmas), delivery times can be longer due to increased demand.
To get a more accurate estimate of delivery time for your specific order, you can check the estimated delivery date provided by Amazon during the checkout process.
How many bottles do I order?
The number of bottles to order is a personal decision based on your specific needs and preferences. It's a good idea to start with one bottle if you're new to a product and adjust your order quantity as needed based on your experience and requirements. If you're uncertain, consulting with a healthcare professional or the product manufacturer for guidance can be beneficial.
What if this product doesn't work for me?
At PrimeMD, we are committed to ensuring your complete satisfaction with our products and services. That's why we proudly offer a 90-day money-back guarantee to all our valued customers. We want you to have peace of mind knowing that if you're not entirely satisfied with your purchase, you have a hassle-free way to seek a refund.
Just fill out the form through this link and we will be processing your refund once submitted.
Our product statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
